·Shopping Flow Chart
·Order Processing
Upon successfully placing an order, You will receive an email from us .This email is to confirm the information you provided to us including product(s) you ordered, quantity, pricing, your mailing address, payment method, etc.Once we receive your payment,we will ship your order within 2 business days. you will receive another email from us to confirm the date we shipped your product(s) and when you will receive it. Please allow 2 to 8 days for delivery. All products are shipped International Airmail directly from China.
Note: If your selection is out of our store, you only can choose the similar pattern or color, we couldn’t get the exact of the same one for you, but if you have large quantity to order, we talk separately, we will try our best to give you a correct order. Xie Xie !
4：How to Choose Payment ?
When buying something from our website, you can make the following payment:
·Western Union
Western Union ( Recommend )
Western Union Website : http://www.westernunion.com
If you prefer Visa or MasterCard, please register for online payment function at the website of Western Union.
Our Western Union Receiver Information:
Receiver: Shen Wang
( First name: Shen Last name: Wang )
Phone : (+86 10) 6773 9602
Country : China
Address: #2-9, Building201,Jing Song Middle Street,Chao Yang District, Beijing, China
100021
You need to offer the sender info to us as below:
First name :
Last name :
Country :
Amount expected:
Money Transfer control NO.:
----------------------------------------------------
Transfer Time : 5 - 10 Minutes
Commission Charge: ( Customers Pay )
·Bank of China
Bank of China Website : http://www.boc.cn/en/index.html
BANK INFORMATION:
Beneficiary’s Bank : Bank Of China , Beijing Branch
(Swift Code: BKCHCNBJ 110 )
Bank Adress :No.8 Ya Bao Lu ,Beijing, China
Beneficiary :Wang Shen
A/c No. 4060300 0188 0682467
----------------------------------------------------
Transfer Days : 2 - 10 Business Day
Commission Charge: ( Customers Pay )
5：Shipping and Handling :
Shipping system of Onesilk Store: DHL and EMS
We ship to virtually all major countries with most buyers come from USA, Canada, UK, Spain, Netherlands, Germany, Sweden, France, Australia, Japan, etc.
Your items will be shipped to you promptly and safely.
Here’s how it works:
· You pay for your item(s) plus shipping costs in advance.
· There is NO handling charge.
· When you place your order, we will tell you the total amount of your purchase (item’s cost and shipping) .
· The weight of your package will be in kilograms.
· How much does worldwide express service cost?
Based upon our discount rates received from cooperation courier companies we will use the following price matrix:
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Shipping
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Delivery Methods
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Shipping to Countries
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Shipping Fee
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Delivery Time
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Air Mail :
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USA, UK, AU
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US$20 (up to 1 kg)
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US$30/2kg
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7-20days
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EMS:
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USA, UK, AU
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US$25(up to 1 kg)
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US$6/500 (over 1 kg)
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3-10 business days
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DHL: (Recommend)
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USA,UK and other countries
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US$30 (up to 1kg)
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US$7/500g (over 1kg)
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2-5 business days
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Important information regarding shipping:
· Be sure to give us the correct name and address of where you’d like the item(s) shipped. If we don’t get the correct name and address, the post office will not be able to make the delivery, and the package will be returned to us. We would then ask you to pay the return postage charge.
(If this item is unclaimed after 30 days then it will be returned to the sender.)
· If we write down the wrong name and address ? and you don’t get your package three months after the date, it was scheduled to arrive -- we will return your money and pay for the return postage.
6: How to track my shipment?
Once your order has been shipped, we will provide you a tracking number, please enter this tracking number at relevant site below to track your shipment:
Note:
Full en-route tracking information available once we released the parcel.
7. Do you accept custom-made order?
Yes, we accept custom orders for the following products:
· Hanbags ,Purses & Bags
· silk print / Logo(embroidery)
· Table Cloths & Table Runner
· Oriental Apparel
· Home Decor Items
· Brocade Fabric
Requirements:
· Verified business only(trade reference must be provided)
· 50% deposit advance,50% balance payment before shipment.
· samples/drawings provided are NOT copyrighted by other companies
· Our Minimum Order is 1000 Pieces.
8: Can I cancel my order?
Customer satisfaction is important to all of us at One Silk. We will ship your merchandise as quickly as possible. If your order has not yet shipped, we can cancel it for you. However, we shall not be able to process a cancellation once your order has been shipped.
Note: All special orders including custom-made and personal name imprinted items must be paid in full at time of order and may NOT be cancelled once we have ordered your merchandise.
9: Can I have refund if I reject my package when it is delivered to me?
If customers reject the package because of customs issue or other issues arouse at their side, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to customers.
10: Who pays for export custom duty?
We will be responsible for all export custom duty on our side.
· Who pays for import custom duty?
Usually the customer donot need pay import custom duty,in the very rare case, if your package is held by customs and liable for import duty. maybe you will pay the import duty.
(In order to save tax ,we declare custom less amount.)
11: I am having trouble ordering. What’s wrong?
Our website requires that your browser can accept cookies. In the Tools section of your browser, please make sure that you have activated this option.
12 : Why isn’t my browser working?
Our server uses secure encryption. This requires an SSL compliant browser like Netscape Navigator 3.02 or later, or Microsoft Internet Explorer 3.02 or later.
13: Why is your site so slow?
Our web store runs on very high bandwidth ! If you experience slow transfers, the problem may only be temporary. If the problem persists, please feel free to contact us.
FAQs