Category   New Arrivals  Payment  Shipping  About Us  Contact Us  
   
111 Register       111 Login       111 Shopping cart      111 My Account       111 FAQs    111 On Sale    111 Testimonial                           
 
   
Name ID
   
  User login
Username:  
Password:
 Register  
  Shopping cart
  Qty :0
  Amount:$0.00
  Shopping cart>>
  Favorite:0 Items
  Categories
Silk Pouches & Jewelry Bags 
Gift Bags & Pouches
Jewelry Rolls
Cellphone Pockets
Cosmetic Bag & Wallets 
Coin Purse
Silk Wallets
Cosmetic Bags
Quilt Cover & Cushion Covers 
Tissue Covers
Quilt Covers
Cushion Covers
Silk Scarves & Shawls 
Pashmina Scarf
Silk Scarf
Shawls & Hankerchief
Bottle Cover & Chopsticks 
Chopsticks
Bottle Covers
Silk Coasters
Jewelry Boxes & Mirrors 
Oriental Mirrors
Wood Jewelry Boxes
Silk Jewelry Boxes
Gifts & Collectibles 
Fans
Lacquers
Unique Collections
Shoe Bags & Silk Slippers 
Silk Shoe Bags
Silk Slippers
Chinese Knot
Table Cloths & Table Runner 
Table Mat
Table Cloths
Table Runner
Home & Decor 
Boxes & Containers
Paper Cuts
Office Supplies 
Silk Notebooks
Laptop Bags
Wedding Accessories 
Bridal Handbags
Wedding Gifts
Mens Wear 
Silk Neckties
Sleepwear
Kung Fu Suits
Womens Wear 
Chinese Dresses
Robes & Pajamas
Blouses & Halters
For Kids 
Minority Dolls
Childrens Wear
Shoes
Folk Handbags 
Silk Handbags
Folk Bags
Leisure bags
Wholesale Jewelry 
Pearl jewelry
Gemstone jewelry
Oriental jewelry
FAQs
1: What are the benefits of creating an account online?

By creating an account at our website, you will be entitled to the following benefits:

Permanent Cart - Once login, you can save your shopping cart same as a "favorite"
We will remember what you put in the cart, saving it until you are ready to purchase!
Order Progress - View the progress status of your current order at My Account.
Order History - View your history of purchases at My Account that you have made with us.
Speedy Processing - Online orders will be received instantly for speedy processing.

2: How to Register ?
To register to become a member of Onesilk Store, you only need to submit basic information including name, ID Number, telephone, fax, email address, etc. it is easy.

3: How to Order  ?
 You can choose a satisfactory  to order on-line or Email us. If you are already a member of Onesilk store, enter User Id and then click the LOGIN button to view orders, catalog and status of orders. 

·Shopping Flow Chart
 
·Order Processing
Upon successfully placing an order, You will receive an email from us .This email is to confirm the information you provided to us including product(s) you ordered, quantity, pricing, your mailing address, payment method, etc.Once we receive your payment,we will ship your order within 2  business days. you will receive another email from us to confirm the date we shipped your product(s) and when you will receive it. Please allow 2 to 8 days for delivery. All products are shipped International Airmail directly from China.
Note: If your selection is out of our store, you only can choose the similar pattern or color, we couldn’t get the exact of the same one for you, but if you have large quantity to order, we talk separately, we will try our best to give you a correct order. Xie Xie !

4:How to Choose Payment ?
When buying something from our website, you can make the following payment:
·Western Union
Western Union ( Recommend )
Western Union Website : http://www.westernunion.com
If you prefer Visa or MasterCard, please register for online payment function at the website of Western Union.
Our Western Union Receiver Information:
Receiver:   Shen   Wang
( First name: Shen   Last name: Wang )
Phone  : (+86 10) 6773 9602
Country : China
Address: #2-9, Building201,Jing Song Middle Street,Chao Yang District, Beijing, China
100021
You need to offer the sender info to us as below:
First name :
Last name :
Country :
Amount expected:
Money Transfer control NO.: 
----------------------------------------------------
Transfer Time : 5 - 10 Minutes
Commission Charge: ( Customers Pay ) 

·Bank of China
Bank of China Website : http://www.boc.cn/en/index.html
BANK INFORMATION:
Beneficiary’s Bank : Bank Of China , Beijing Branch
(Swift Code: BKCHCNBJ 110  )
Bank Adress :No.8 Ya Bao Lu ,Beijing, China
Beneficiary  :Wang  Shen
A/c No.  341551703537
----------------------------------------------------
Transfer Days : 2 - 10 Business Day
Commission Charge: ( Customers Pay )

5:Shipping and Handling :
Shipping system of Onesilk Store: DHL and EMS

We ship to virtually all major countries with most buyers come from USA, Canada, UK, Spain, Netherlands, Germany, Sweden, France, Australia, Japan, etc.
Your items will be shipped to you promptly and safely.

 Here’s how it works:
·       You pay for your item(s) plus shipping costs in advance.
·       There is NO handling charge.
·       When you place your order, we will tell you the total amount of your purchase (item’s cost and shipping) .
·       The weight of your package will be in kilograms.
·    How much does worldwide express service cost?
Based upon our discount rates received from cooperation courier companies we will use the following price matrix:

Shipping
Delivery Methods
Shipping to Countries
Shipping Fee
Delivery Time
Air Mail :
USA, UK, AU
US$20 (up to 1 kg)
US$35/2kg
7-20days
 EMS:
USA, UK, AU
US$30(up to 1 kg)
US$7/500 (over 1 kg)
3-10 business days
 DHL: (Recommend)
USA,UK and other countries
US$30 (up to 1kg)
US$7/500g (over 1kg)
2-5 business days

Important information regarding shipping:  

·      Be sure to give us the correct name and address of where you’d like the item(s) shipped. If we don’t get the correct name and address, the post office will not be able to make the delivery, and the package will be returned to us. We would then ask you to pay the return postage charge.
(If this item is unclaimed after 30 days then it will be returned to the sender.)

·       If we write down the wrong name and address ? and you don’t get your package three months after the date, it was scheduled to arrive  -- we will return your money and pay for the return postage.

6:  How to track my shipment?
Once your order has been shipped, we will provide you a tracking number, please enter this tracking number at relevant site below to track your shipment:

DHL tracking address:
www.dhl.com  
Note:
Full en-route tracking information available once we released the parcel.

7. Do you accept custom-made order?
Yes, we accept custom orders for the following products:
·  Hanbags ,Purses & Bags
·  silk print / Logo(embroidery)
·  Table Cloths & Table Runner
·  Oriental Apparel
·  Home Decor Items
·  Brocade Fabric
 
Requirements:

·  Verified business only(trade reference must be provided)
·  50% deposit advance,50% balance payment before shipment.
·  samples/drawings provided are NOT copyrighted by other companies
· Our Minimum Order is 1000 Pieces.
   Send inquiries to: onesilk@gmail.com

8:  Can I cancel my order?
Customer satisfaction is important to all of us at One Silk. We will ship your merchandise as quickly as possible. If your order has not yet shipped, we can cancel it for you.  However, we shall not be able to process a cancellation once your order has been shipped.
Note: All special orders including custom-made and personal name imprinted items must be paid in full at time of order and may NOT be cancelled once we have ordered your merchandise.

9:  Can I have refund if I reject my package when it is delivered to me?
If customers reject the package because of customs issue or other issues arouse at their side, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to customers.

10:
Who pays for export custom duty?

We will be responsible for all export custom duty on our side.
· Who pays for import custom duty?

Usually the customer donot need pay import custom duty,in the very rare case, if your package is held by customs and liable for import duty. maybe you will pay the import duty.
(In order to save tax ,we declare custom less amount.)

11:  I am having trouble ordering. What’s wrong?
Our website requires that your browser can accept cookies. In the Tools section of your browser, please make sure that you have activated this option.

12 : Why isn’t my browser working?
Our server uses secure encryption. This requires an SSL compliant browser like Netscape Navigator 3.02 or later, or Microsoft Internet Explorer 3.02 or later.

13:  Why is your site so slow?
Our web store runs on very high bandwidth ! If you experience slow transfers, the problem may only be temporary. If the problem persists, please feel free to contact us.
 
 
Jewelry BagsQuilt CoversCushion CoversTable ClothsHandbagsScarves & ShawlsCheongsam,QipaoJewelry Wholesale
Powered By onesilk Eshop
Copyright © 2003-2010 Wholesale Chinese Handicrafts--onesilk.com All Rights Reserved